Open new ticket on reply/comment by webui

Hi,

if you reply or comment to a new ticket in the webui,
the status selectbox value is set to open.

Some of your users don’t like this.

How about remove this function, so the admin can setup an scrip
to open the ticket if necessary.
Or make this an config option (admin or user).

-Chris

Hi,

if you reply or comment to a new ticket in the webui,
the status selectbox value is set to open.

Some of your users don’t like this.

How about remove this function, so the admin can setup an scrip
to open the ticket if necessary.
Or make this an config option (admin or user).

look at share/html/Ticket/Update.html:

if ($DefaultStatus eq ‘new’){
$DefaultStatus=‘open’;
}

comment this code :wink:

I knew this but I just wanted to know if other RT Admin also agree that
hard coding this isn’t the best way and that an config option would be
better.

-ChrisAm 19.11.2010 11:19, schrieb Emmanuel Lacour:

look at share/html/Ticket/Update.html:

if ($DefaultStatus eq ‘new’){
$DefaultStatus=‘open’;
}

comment this code :wink:

I knew this but I just wanted to know if other RT Admin also agree that
hard coding this isn’t the best way and that an config option would be
better.

I agree that either a callback or a config option would be a good idea.