Open links in same window

RT Users
1

Hi,

Does anybody know how I can tell RT to open a link in the same window? I
tried to add target="_blank" in a but that didn’t work.

My problem is that when I am in the ticketlist window an click a ticket,
I want the ticket history to be displyed on the same page under the
ticketlist.

I tried to configure DefaultSearcResultFormat with a target="_blank".

Please help me someone. I’m really stucked here.

Hilde

2

_blank is exactly NOT what you want:
http://www.htmlcodetutorial.com/linking/_A_TARGET_95y98y108y97y110y107y.html

It sounds like you want to make your own frame, and open the ticket inside
that, and not in the same window. I believe the default is to open in the
“same” window, ie. replacing the contents of the current window with the
ticket information.On Wed, 15 Jun 2005, Hilde T Lauvset Rafaelsen wrote:

Does anybody know how I can tell RT to open a link in the same window? I
tried to add target=“_blank” in a but that didn’t work.

My problem is that when I am in the ticketlist window an click a ticket,
I want the ticket history to be displyed on the same page under the
ticketlist.

I tried to configure DefaultSearcResultFormat with a target=“_blank”.

3

Hi,

You are absolutely right, target=_blank is not what I really want. Neither is target=“_mainframe”. I don’t know how to solve it. But what I want is to display the ticket history below the ticket list, also both in the same window.

HildeFrom: rt-users-bounces@lists.bestpractical.com on behalf of Jon Daley
Sent: Wed 6/15/2005 9:15 PM
To: rt-users@lists.bestpractical.com
Cc:
Subject: Re: [rt-users] Open links in same window

_blank is exactly NOT what you want:
http://www.htmlcodetutorial.com/linking/_A_TARGET_95y98y108y97y110y107y.html

It sounds like you want to make your own frame, and open the ticket inside
that, and not in the same window.  I believe the default is to open in the
"same" window, ie. replacing the contents of the current window with the
ticket information.
4

Hi,

You are absolutely right, target=_blank is not what I really want. Neither is target=“_mainframe”. I don’t know how to solve it. But what I want is to display the ticket history below the ticket list, also both in the same window.

Iframes are the generic way to get another link inline in the same page:
http://www.htmlcodetutorial.com/frames/_IFRAME.html
but I’m not sure how to do that in DefaultSearcResultFormat.

Les Mikesell
les@futuresource.com

5

Hi all,
When i use the Query Builder to run a query for displaying tickets with
id<2000 and rows per page =25 , then the query runs fast. If i give a
query such as id <2000 and rows per page= unlimited then it take a lot of
time to process the query and display the results. Is there any way to
improve this?

Regards,
Ahalya Nathan
Senior Programmer / Analyst
Information Technology, Metropolitan Utilities District
(402) 449-8218 phone
(402) 449-8131 fax
ahalya_nathan@mudnebr.com

6

Ahalya_Nathan@mudnebr.com wrote:

Hi all,
When i use the Query Builder to run a query for displaying tickets with
id<2000 and rows per page =25 , then the query runs fast. If i give a
query such as id <2000 and rows per page= unlimited then it take a lot of
time to process the query and display the results. Is there any way to
improve this?

It’s all up to your browser at that point… the http server is
streaming the output to it, whether or not it decides to display it or
wait for more data is up to the browser implementation.

Nate

7

I recently upgraded from 3.4.3 to 3.6.1 and noticed the links “broke” in
pre-existing tickets. Tickets which had “Depends on” and “Depends on by”
links before the upgrade no longer have any links. I have a scrip that runs
to create “Depends on” links between tickets. This scrip still works and
all new tickets created with this scrip have the correct links associated
with the tickets, but all the pre-existing tickets with links no longer have
them.

Has anyone else had this problem? Did I do something wrong in the upgrade?

Thanks,
Jared

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8
  1. have you changed $rtname?
  2. could you connect to the DB with a client and check what’s the
    difference between old links and new?On 10/4/06, Jared Hanks jmhanks1373@hotmail.com wrote:

I recently upgraded from 3.4.3 to 3.6.1 and noticed the links “broke” in
pre-existing tickets. Tickets which had “Depends on” and “Depends on by”
links before the upgrade no longer have any links. I have a scrip that runs
to create “Depends on” links between tickets. This scrip still works and
all new tickets created with this scrip have the correct links associated
with the tickets, but all the pre-existing tickets with links no longer have
them.

Has anyone else had this problem? Did I do something wrong in the upgrade?

Thanks,
Jared

Be seen and heard with Windows Live Messenger and Microsoft LifeCams
http://clk.atdmt.com/MSN/go/msnnkwme0020000001msn/direct/01/?href=http://www.microsoft.com/hardware/digitalcommunication/default.mspx?locale=en-us&source=hmtagline

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

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Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.

9

Hey Ruslan,

The $rtname is the same. I made a change to $Organization though. I
checked out the Links table and noticed that all the “new” links had the
“new” $Organization and all the “old” links had the “old” $Organization. I
dumped the Links table to a file, did a find and replace to make the new
tickets to look like the old tickets, changed the $Organization back to the
“old” name and loaded it back into Links. This fixed my issue. I didn’t
realize changing the $Organization would effect existing tickets like that.
Is there any other Tables that have $Organization that I would want to
change?

Thanks for your help.

Jared

From: “Ruslan Zakirov” ruslan.zakirov@gmail.com
To: “Jared Hanks” jmhanks1373@hotmail.com
CC: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Links broke between 3.4.3 to 3.6.1 upgrade
Date: Wed, 4 Oct 2006 01:26:00 +0400

  1. have you changed $rtname?
  2. could you connect to the DB with a client and check what’s the
    difference between old links and new?

I recently upgraded from 3.4.3 to 3.6.1 and noticed the links “broke” in
pre-existing tickets. Tickets which had “Depends on” and “Depends on by”
links before the upgrade no longer have any links. I have a scrip that
runs
to create “Depends on” links between tickets. This scrip still works and
all new tickets created with this scrip have the correct links associated
with the tickets, but all the pre-existing tickets with links no longer
have
them.

Has anyone else had this problem? Did I do something wrong in the
upgrade?

Thanks,
Jared

Be seen and heard with Windows Live Messenger and Microsoft LifeCams
http://clk.atdmt.com/MSN/go/msnnkwme0020000001msn/direct/01/?href=http://www.microsoft.com/hardware/digitalcommunication/default.mspx?locale=en-us&source=hmtagline

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

–
Best regards, Ruslan.

Get today’s hot entertainment gossip http://movies.msn.com/movies/hotgossip

10

Hey Ruslan,

The $rtname is the same. I made a change to $Organization though. I
checked out the Links table and noticed that all the “new” links had the
“new” $Organization and all the “old” links had the “old” $Organization. I
dumped the Links table to a file, did a find and replace to make the new
tickets to look like the old tickets, changed the $Organization back to the
“old” name and loaded it back into Links. This fixed my issue. I didn’t
realize changing the $Organization would effect existing tickets like that.
Is there any other Tables that have $Organization that I would want to
change?
I think it’s only place where $Organization is used in the DB.

Thanks for your help.

Jared

From: “Ruslan Zakirov” ruslan.zakirov@gmail.com
To: “Jared Hanks” jmhanks1373@hotmail.com
CC: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Links broke between 3.4.3 to 3.6.1 upgrade
Date: Wed, 4 Oct 2006 01:26:00 +0400

  1. have you changed $rtname?
  2. could you connect to the DB with a client and check what’s the
    difference between old links and new?

I recently upgraded from 3.4.3 to 3.6.1 and noticed the links “broke” in
pre-existing tickets. Tickets which had “Depends on” and “Depends on by”
links before the upgrade no longer have any links. I have a scrip that
runs
to create “Depends on” links between tickets. This scrip still works and
all new tickets created with this scrip have the correct links associated
with the tickets, but all the pre-existing tickets with links no longer
have
them.

Has anyone else had this problem? Did I do something wrong in the
upgrade?

Thanks,
Jared

Be seen and heard with Windows Live Messenger and Microsoft LifeCams
http://clk.atdmt.com/MSN/go/msnnkwme0020000001msn/direct/01/?href=http://www.microsoft.com/hardware/digitalcommunication/default.mspx?locale=en-us&source=hmtagline

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

–
Best regards, Ruslan.

Get today’s hot entertainment gossip http://movies.msn.com/movies/hotgossip

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.