nod There is currently no such scripcondition, though we’re slowly building an
archive of contributed scripconditions and scripactions.
you might want to check out “OnQueueChange” in
ftp://ftp.fsck.com/pub/rt/contrib/2.0/rt-addons/ScripConditiona to see what
it takes to put together a scrip. it should be a fairly easy thing to do.
-jOn Tue, Jul 10, 2001 at 01:36:19PM +0000, Greg Cope wrote:
As a keen newbie to RT v2.0 I’m at a loss on how to do the following:
We run a few queue’s, with a queue admin whom allocates tickets to
certain users to deal with, by changing the owner. At present the owner
is not emailed if they are given a new ticket (i.e the owner ship
changes). I have not been able to find a referance to an OnOwnerChange
script. This appears to me to be a logival feature.
If no such script exists is it easy to change RT to do this ? (Given
that I have good perl skills) Where do I start ?
Thanks in advance.
ps Jesse, thanks for a nift GPL’ed tool. Its much appreciated here.
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