OnOwnerChange script?

dear All,

As a keen newbie to RT v2.0 I’m at a loss on how to do the following:

We run a few queue’s, with a queue admin whom allocates tickets to
certain users to deal with, by changing the owner. At present the owner
is not emailed if they are given a new ticket (i.e the owner ship
changes). I have not been able to find a referance to an OnOwnerChange
script. This appears to me to be a logival feature.

If no such script exists is it easy to change RT to do this ? (Given
that I have good perl skills) Where do I start ?

Thanks in advance.

Greg

ps Jesse, thanks for a nift GPL’ed tool. Its much appreciated here.

nod There is currently no such scripcondition, though we’re slowly building an
archive of contributed scripconditions and scripactions.

you might want to check out “OnQueueChange” in
ftp://ftp.fsck.com/pub/rt/contrib/2.0/rt-addons/ScripConditiona to see what
it takes to put together a scrip. it should be a fairly easy thing to do.

    -jOn Tue, Jul 10, 2001 at 01:36:19PM +0000, Greg Cope wrote:

dear All,

As a keen newbie to RT v2.0 I’m at a loss on how to do the following:

We run a few queue’s, with a queue admin whom allocates tickets to
certain users to deal with, by changing the owner. At present the owner
is not emailed if they are given a new ticket (i.e the owner ship
changes). I have not been able to find a referance to an OnOwnerChange
script. This appears to me to be a logival feature.

If no such script exists is it easy to change RT to do this ? (Given
that I have good perl skills) Where do I start ?

Thanks in advance.

Greg

ps Jesse, thanks for a nift GPL’ed tool. Its much appreciated here.


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