Only showing a certain custom field when another custom field has a certain value selected

RT Users
1

Hello,

I realize this is an open ended question here. I’m looking for a way to
hide custom fields until necessitated by the choice of a value in
another custom field. Is their a way to do this with Scrips or do I
need to dig into the config files? Or is this some capability that
hierarchal custom fields will provide when I upgrade at some point? So
what I’m really getting at, is should I just wait till I upgrade. Thanks!

Sincerely,

Kyle McKinley
Network Operations
123Net
Direct: 248.228.8207
Fax: 248.264.2805
kjm@123.net

2

I am currently using RT 3.8.2

Sincerely,

Kyle McKinley
Network Operations
123Net
Direct: 248.228.8207
Fax: 248.264.2805
kjm@123.net

Kyle McKinley wrote:

3

I realize this is an open ended question here. I’m looking for a way to
hide custom fields until necessitated by the choice of a value in
another custom field. Is their a way to do this with Scrips or do I
need to dig into the config files? Or is this some capability that
hierarchal custom fields will provide when I upgrade at some point? So
what I’m really getting at, is should I just wait till I upgrade. Thanks!

Hierarchical Custom Fields just allow you to change the options
available in Custom Field B based on your selection in Custom Field A.

Hiding or showing CFs based on selection values would require custom
hacking.

-kevin