Only Plain Text Mails

RT Users
1

Hi Every one.

I am using RT 3.8.2, but RT is sending only plain text messages.

i used below setting but same result.

Set($PreferRichText, 1);
Set($MessageBoxRichText, 1);
Set($MessageBoxRichTextHeight, 200);

I even try to search mailing lists but no luck.

could anyone guide me what is wrong, or what might should i have to use ?

      Rana Tanveer
     +923224194457

http://www.sysadminsline.com

2

I am using RT 3.8.2, but RT is sending only plain text messages.

Please read docs/templates.pod in your RT tarball which
describes the steps necessary to generate outgoing HTML
email (the settings below only affect display of mail within
RT)

-kevin

3

Hi Kavin

I have tried hard to implement according to your advise. but unfortunately
it does not work or may i did something wrong.

http://code.bestpractical.com/bps-public/rt/3.8/trunk/docs/templates.pod

can you please give me some exact example so that i use that with little
modification.

I have spent 10 hours for this task to sent mails in text/html.

i am thinking about to modify SendEmail.pm, as this was not the right way to
deal with so i did not change this file. as it is clearly mentioned here
that for security reason we only send textual mails.

can you please help ?

Part of the

/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm

For security reasons, we only send out textual mails.

foreach my $part ( grep !$_->is_multipart, $MIMEObj->parts_DFS ) {
.
.
.

I am using RT 3.8.2, but RT is sending only plain text messages.

Please read docs/templates.pod in your RT tarball which
describes the steps necessary to generate outgoing HTML
email (the settings below only affect display of mail within
RT)

-kevin

i used below setting but same result.

Set($PreferRichText, 1);
Set($MessageBoxRichText, 1);
Set($MessageBoxRichTextHeight, 200);

I even try to search mailing lists but no luck.

could anyone guide me what is wrong, or what might should i have to
use ?

–

Rana Tanveer
+923224194457
http://www.sysadminsline.com

Hi Every one.

I am using RT 3.8.2, but RT is sending only plain text messages.

i used below setting but same result.

Set($PreferRichText, 1);
Set($MessageBoxRichText, 1);
Set($MessageBoxRichTextHeight, 200);

I even try to search mailing lists but no luck.

could anyone guide me what is wrong, or what might should i have to use ?

–

      Rana Tanveer
     +923224194457

http://www.sysadminsline.com

     Rana Tanveer
    +923224194457

http://www.sysadminsline.com

4

Hi Kavin

I have tried hard to implement according to your advise. but
unfortunately it does not work or may i did something wrong.
http://code.bestpractical.com/bps-public/rt/3.8/trunk/docs/templates.pod

can you please give me some exact example so that i use that with
little modification.

I have spent 10 hours for this task to sent mails in text/html.

You appear to have missed the important part of that URL

=item Content-Type: text/html

The special header “Content-Type: text/html” tells RT that the
template should
be parsed as HTML. RT will automatically make the outgoing message
multipart.
That way, recipients who can read only plaintext email will receive
something
readable, while users with clients which can display HTML will receive
the full
experience. Please be aware that HTML support in mail clients varies
greatly,
much more so than different web browsers.

We welcome contributions of HTML-ization of builtin templates.

=back

You didn’t provide examples of what you tried, which makes it difficult
to tell you what broke.

-kevin

5

Hi

I have added Content-Type: text/html below to RT-Attach-Message: Yes
like:

RT-Attach-Message: Yes
Content-Type: text/html

Now RT is sending mails in html but behavior of ticket creation and
replies is changed.
is there any way to use Content-Type: text/html in templates so
default behavoviour dies not change. now i am getting mails like this.

…

This is a multi-part message in MIME format…

------------=_1244127537-8544-41
Content-type: multipart/alternative;
boundary=“----------=_1244127537-8544-40”
Content-Transfer-Encoding: 8bit

This is a multi-part message in MIME format…

------------=_1244127537-8544-40
RT-Attach-Message: Yes
Content-Type: text/plain; charset=“utf-8”
X-RT-Original-Encoding: utf-8

------------=_1244127537-8544-40
Content-Type: text/html; charset=“utf-8”
X-RT-Original-Encoding: utf-8

<URL:
https://ticket.mypublicdomain.com/Ticket/Display.html?id=34104



------------=_1244127537-8544-40–


------------=_1244127537-8544-41

Content-Type: text/plain; charset=“utf-8”

Content-Disposition: inline

Content-Transfer-Encoding: 7bit

RT-Attachment: 34104/955621/1213614


AOA Sir,


This is test message


------------=_1244127537-8544-41

Content-Type: text/plain; charset=“utf-8”

Content-Disposition: inline

Content-Transfer-Encoding: 7bit

RT-Attachment: 34104/955621/1213615


[Attachment stripped: Original attachment type: “application/zip”, name:

“HEALTH CARDS SCAN 01.zip”]

------------=_1244127537-8544-41–


I have tried different methods mentioned in wiki of templates but no help.


can someone guide how to set the templates ?


or  RT 3.8.2  is buggy ? as these kind of problem never come in any

previous versions.On Tue, Jun 2, 2009 at 6:18 AM, Rana Tanveer ranatanveer@gmail.com wrote:




Hi Kavin


I have tried hard to implement according to your advise. but unfortunately it does not work or may i did something wrong.


http://code.bestpractical.com/bps-public/rt/3.8/trunk/docs/templates.pod


can you please give me some exact example so that i use that with little modification.


I have spent 10 hours for this task to sent mails in text/html.


i am thinking about to modify SendEmail.pm, as this was not the right way to deal with so i did not change this file. as it is clearly mentioned here that for security reason we only send textual mails.


can you please help ?


Part of the


/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm


For security reasons, we only send out textual mails.


foreach my $part ( grep !$_->is_multipart, $MIMEObj->parts_DFS ) {

.

.

.


On May 31, 2009, at 12:32 AM, Rana Tanveer wrote:




I am using RT 3.8.2, but RT is sending only plain text messages.




Please read docs/templates.pod in your RT tarball which

describes the steps necessary to generate outgoing HTML

email (the settings below only affect display of mail within

RT)


-kevin




i used below setting but same result.


Set($PreferRichText, 1);

Set($MessageBoxRichText, 1);

Set($MessageBoxRichTextHeight, 200);


I even try to search mailing lists but no luck.


could anyone guide me what is wrong, or what might should i have to

use ?


–


Rana Tanveer

+923224194457

http://www.sysadminsline.com




On Sun, May 31, 2009 at 10:32 AM, Rana Tanveer ranatanveer@gmail.com wrote:




Hi Every one.


I am using RT 3.8.2, but RT is sending only plain text messages.


i used below setting but same result.


Set($PreferRichText, 1);

Set($MessageBoxRichText, 1);

Set($MessageBoxRichTextHeight, 200);


I even try to search mailing lists but no luck.


could anyone guide me what is wrong, or what might should i have to use ?




      Rana Tanveer
     +923224194457



http://www.sysadminsline.com




–


     Rana Tanveer
    +923224194457



http://www.sysadminsline.com




     Rana Tanveer
    +923224194457



http://www.sysadminsline.com

            


            

              
              
              
            


            

                
                
              


          

          

            

              



              
                  
                  
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Hi all


I need expert opinion regarding either i have to modify templates or

config file or both for my text/html problem?


Rana Tanveer

            


            

              
              
              
            


            

                
                
              


          

          

            

              



              
                  
                  
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Hi All, Could any one response me as i am still facing problem ?On Fri, Jun 5, 2009 at 7:16 PM, Rana Tanveerranatanveer@gmail.com wrote:




Hi all


I need expert opinion regarding either i have to modify templates or

config file or both for my text/html problem?


Rana Tanveer




      Rana Tanveer
     +923224194457



http://www.sysadminsline.com