"one-time cc" on resolve

RT Users
1

Hi,

I’m trying resolve tickets with added one-time CC’s.
Using a custom scrip with following:

Description: name of scrip
Condition: On Resolve
Action: Notify Other Reciepients
Template: templatename
Stage: Transaction Create

If i set a cc in the people tab, they will get an email using the custom
scrip.
If i set a one-time cc - they will not get this email.

Using 3.8.2.

What am i missing ?

/Christopher

2

Hi.

“On resolve” is when status changed, but one time ccs are tied to comment
transaction. As far as I understand you need condition “on comment that is
in the same batch as resolve action”. There is no such in rt by default, but
I think there is an example on the wiki.

03.07.2010 0:54 пользователь “Christopher Ravnborg” <
christopher.ravnborg@gmail.com> написал:

Hi,

I’m trying resolve tickets with added one-time CC’s.
Using a custom scrip with following:

Description: name of scrip
Condition: On Resolve
Action: Notify Other Reciepients
Template: templatename
Stage: Transaction Create

If i set a cc in the people tab, they will get an email using the custom
scrip.
If i set a one-time cc - they will not get this email.

Using 3.8.2.

What am i missing ?

/Christopher

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