One-Time CC Not Sending

RT Users
1

Good Day,

I am having an issue where the One-Time CC doesn’t seem to be
working on any of my queues. I have confirmed I have the follow
scrip’s installed globally:

On Correspond Notify Other Recipients with Template Correspondance
On Comment Notify Other Recipients as Commant with Template Correspondance

No matter what I try, it won’t CC. It does log RT-Send-CC on the
message with the proper address but doesn’t record an outgoing message
to the user.

Thanks,
Matt

2

Hi,

Enable debug logging. RT dumps a lot of data regarding recipients.

One thing is that one time recipients are affected by NotifyActor option
and squelching.On Wed, Jul 20, 2011 at 11:58 PM, Matt Brennan brennanma@gmail.com wrote:

Good Day,

I am having an issue where the One-Time CC doesn’t seem to be
working on any of my queues. I have confirmed I have the follow
scrip’s installed globally:

On Correspond Notify Other Recipients with Template Correspondance
On Comment Notify Other Recipients as Commant with Template Correspondance

No matter what I try, it won’t CC. It does log RT-Send-CC on the
message with the proper address but doesn’t record an outgoing message
to the user.

Thanks,
Matt

2011 Training: http://bestpractical.com/services/training.html

Best regards, Ruslan.