I am having an issue where the One-Time CC doesn’t seem to be
working on any of my queues. I have confirmed I have the follow
scrip’s installed globally:
On Correspond Notify Other Recipients with Template Correspondance
On Comment Notify Other Recipients as Commant with Template Correspondance
No matter what I try, it won’t CC. It does log RT-Send-CC on the
message with the proper address but doesn’t record an outgoing message
to the user.