One-time CC causing timeouts

We are running RT 3.8.1 with Apache 2.2.9, modperl 2.0.3 and mysql
5.0.32 (debian).

For the past two days entering a one time cc or bcc on a ticket comment
is causing the form to hang indefinitely. Other email works fine (a
simple reply to requester, auto replies, etc). Occasionally it has been
worked around by closing the browser, logging back in and it works. A
few times I’ve restarted apache/mysql and it has started working again,
and I’m now hearing from the support people that it may only be
happening in Firefox.

I’ve turned on debug logging and tailed the log file while this is going
on and I don’t see anything aside from:
[Thu Apr 9 21:22:44 2009] [debug]: RT’s GnuPG libraries couldn’t
successfully read your configured GnuPG home directory
(/opt/rt3/var/data/gpg). PGP support has been disabled
(/opt/rt3/bin/…/lib/RT/Config.pm:276)
[Thu Apr 9 21:22:46 2009] [debug]: RT’s GnuPG libraries couldn’t
successfully read your configured GnuPG home directory
(/opt/rt3/var/data/gpg). PGP support has been disabled
(/opt/rt3/bin/…/lib/RT/Config.pm:276)

Can someone point me in the right direction to troubleshoot? Thanks!

James,

This is a longshot, but I have noticed that oftentimes, the more 

privileges associated with a role, etc. the longer it takes to get
search results, especially on the home page. I’m wondering if
excessively global privileges granted to the CC is having the same
effect on Email? Just a thought.

Kenn
LBNLOn 4/10/2009 8:01 AM, James Berwick wrote:

We are running RT 3.8.1 with Apache 2.2.9, modperl 2.0.3 and mysql
5.0.32 (debian).

For the past two days entering a one time cc or bcc on a ticket comment
is causing the form to hang indefinitely. Other email works fine (a
simple reply to requester, auto replies, etc). Occasionally it has been
worked around by closing the browser, logging back in and it works. A
few times I’ve restarted apache/mysql and it has started working again,
and I’m now hearing from the support people that it may only be
happening in Firefox.

I’ve turned on debug logging and tailed the log file while this is going
on and I don’t see anything aside from:
[Thu Apr 9 21:22:44 2009] [debug]: RT’s GnuPG libraries couldn’t
successfully read your configured GnuPG home directory
(/opt/rt3/var/data/gpg). PGP support has been disabled
(/opt/rt3/bin/…/lib/RT/Config.pm:276)
[Thu Apr 9 21:22:46 2009] [debug]: RT’s GnuPG libraries couldn’t
successfully read your configured GnuPG home directory
(/opt/rt3/var/data/gpg). PGP support has been disabled
(/opt/rt3/bin/…/lib/RT/Config.pm:276)

Can someone point me in the right direction to troubleshoot? Thanks!


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Ken Crocker wrote:

James,

This is a longshot, but I have noticed that oftentimes, the more
privileges associated with a role, etc. the longer it takes to get
search results, especially on the home page. I’m wondering if
excessively global privileges granted to the CC is having the same
effect on Email? Just a thought.

Kenn
LBNL
Possibly, though I don’t believe any of our queues (or global
permissions) grant anything to Ccs, and it seems like if it was related
it would happen consistently and would not have just started this week
despite no changes to queues or permissions in months. I’ll check out
Cc permissions though and see if I can find anything. Unfortunately it
isn’t “broken” right now and that makes it harder to test if a change
fixes it :frowning: