Is there a (easy) way to edit the one-time cc addresses associated
with a ticket?
My users frequently mistype addresses, and these remain in the set of offered
checkboxes, even when a correction has been added. And then, occasionally,
someone’ll accidentally click the typo’d address to boot.
Is there a (easy) way to edit the one-time cc addresses associated
with a ticket?
My users frequently mistype addresses, and these remain in the set
of offered
checkboxes, even when a correction has been added. And then,
occasionally,
someone’ll accidentally click the typo’d address to boot.
RT actually walks all the addresses in the history to build that, so
trimming the list would require a code change (see
Ticket::TransactionAddresses)
See my comments about that. I’d be surprised if it
didn’t work in 3.8.1+ since I spent a bunch of time
fixing between 3.8.0 and 3.8.1. However, it could
still stand patches to improve it. It was an accidental
feature I didn’t even know about before I fixed it.
Is there a (easy) way to edit the one-time cc addresses associated
with a ticket?
My users frequently mistype addresses, and these remain in the set
of offered
checkboxes, even when a correction has been added. And then,
occasionally,
someone’ll accidentally click the typo’d address to boot.
RT actually walks all the addresses in the history to build that, so
trimming the list would require a code change (see
Ticket::TransactionAddresses)
Bummer. Thanks though.
See my comments about that. I’d be surprised if it
didn’t work in 3.8.1+ since I spent a bunch of time
fixing between 3.8.0 and 3.8.1. However, it could
still stand patches to improve it. It was an accidental
feature I didn’t even know about before I fixed it.
I’m running 3.8.1 now (.0 when that was posted), and
trying to verify now, but no joy. Looks like it might be
.2 only? I’m using a local user as a cc name and it’s
not showing up in the ticket history (let alone arriving).
Cambridge Energy Alliance: Save money. Save the planet.
See my comments about that. I’d be surprised if it
didn’t work in 3.8.1+ since I spent a bunch of time
fixing between 3.8.0 and 3.8.1. However, it could
still stand patches to improve it. It was an accidental
feature I didn’t even know about before I fixed it.
I’m running 3.8.1 now (.0 when that was posted), and
trying to verify now, but no joy. Looks like it might be
.2 only? I’m using a local user as a cc name and it’s
not showing up in the ticket history (let alone arriving).
Depending on your workflow, you may need to swap an
Email::Address->parse with an RT::EmailParse->ParseEmailAddress
somewhere.