I have been using RT for over a year on various things and love it!
Thanks so much for all of the work you guys have put into it.
I’d trying to figure out if it is possible to use it for handling email
based customer support also. What I have is a queue name help that has
an alias set up like the rest of my queues. I was hoping that if I sent
a new email to firstname.lastname@example.org now it would see that it wasn’t a
correspondence about an existing ticket and make a new ticket from the
contents of the email. It doesn’t seem to work that way… Is there a way
to setup an email address like this and tie it into a queue so that a
new request is created from each new email?
Thanks for any tips you guys have…