OnCreateAutoReplyException

RT Users
1

Hi there,

I am setting up my first RT system, and I ran into the scrip
OnCreateAutoReplyException - Request Tracker Wiki . The
script looked like what I was looking for, so I’ve implemented it as
per the instructions on the wiki.

It does not work however. Emails in the @exceptionList array still
receive the auto reply.

I’ve tried to add the scrip both as a global one and to the queue,
both with the same result.

Can anyone provide me with assistance to debugging this?

Best regards

Allan Eising

2

Hi,

I’ve fixed the problem myself.
Please disregard this mail.

AllanOn Fri, Nov 7, 2008 at 1:40 PM, Allan Eising allan.eising@gmail.com wrote:

Hi there,

I am setting up my first RT system, and I ran into the scrip
OnCreateAutoReplyException - Request Tracker Wiki . The
script looked like what I was looking for, so I’ve implemented it as
per the instructions on the wiki.

It does not work however. Emails in the @exceptionList array still
receive the auto reply.

I’ve tried to add the scrip both as a global one and to the queue,
both with the same result.

Can anyone provide me with assistance to debugging this?

–
Best regards

Allan Eising

3

Allan Eising wrote:

Hi,

I’ve fixed the problem myself.
Please disregard this mail.

Could you tell us what the problem/fix was for the benefit of others who
may want to use this scrip?
Kind Regards,

Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
Comp Reg No: 3191371 - Registered In England

4

Sure.

My problem was that I didn’t know that another scrip is taking care of
the auto replies. So I identified the script using the syslog logging

  • it’s quite simple to see, as it it writes the name of the scrip and
    then informs you that it sent out an email. Next I edited the scrip,
    and changed the condition to User Defined. FinalIy I pasted the scrip
    from the wiki in the Custom Condition box.

AllanOn Fri, Nov 7, 2008 at 2:13 PM, Mike Peachey mike.peachey@jennic.com wrote:

Allan Eising wrote:

Hi,

I’ve fixed the problem myself.
Please disregard this mail.

Could you tell us what the problem/fix was for the benefit of others who
may want to use this scrip?

Kind Regards,

Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
Comp Reg No: 3191371 - Registered In England
http://www.jennic.com