OnComment Scrip subject null

RT Users
1

Suddenly, the subjects on OnComment Scrips are empty. The only thing that
changed over the last couple days was the addition of OnOwnerChange and
OnQueueChange.

I have a global scrip “OnComment NotifyAdminCcsAsComment with template
AdminComment”.

The template is:

$comment =~ s/^Re//i; $s;}

{$RT::WebURL}Ticket/Display.html?id={$Ticket->id}
This is a comment. It is not sent to the Requestor(s):

{$Transaction->Content()}

I added Subject: {$Transaction->Subject|| “(No subject given)”} to the
tempate to check and $Transaction->Subject is null for some reason.

Can someone tell me where to begin to look to debug this?

Thanks.

matthew zeier - “In mathematics you don’t understand things. You just
get used to them.” - Johann von Neumann

2

Change:Subject: [Comment] {my $s=$Transaction->Subject; $s =~ s/[Comment]//g; $comment =~ s/^Re//i; $s;}

To:

Subject: [Comment] {my $s=($Transaction->Subject || $Ticket->Subject); $s =~ s/[Comment]//g; $comment =~ s/^Re//i; $s;}

and you should be in business. I suspect it’s because you’re sending comments
on transactions where the re is no transaction subject.

-j