Hi fellow RT friends,
I am using RT 2.0.14 and I am pretty happy with it. For some reason
one of my scrips does not work. I have set
admin@myhost.at as AdminCC for the queue
and I have set the global scrip
OnComment NotifyAdminCcsAsComment with template AdminComment
But when a comment is made admin@myhost.at does get nothing.
Any idea how this comes?
– Andreas
admin@myhost.at as AdminCC for the queue
and I have set the global scrip
OnComment NotifyAdminCcsAsComment with template AdminComment
But when a comment is made admin@myhost.at does get nothing.
Ooops. Sorry for this. I found the answer myself (at least, I hope
so): I was testing it as user admin@myhost.at. Seems like RT is too
clever for me cause comments are apparently not sent to the user
who made the coment. When I logged in as another user and made a
comment, this comment was sent to the AdminCc as expected.
Thanks for this great program,
– Andreas