OnAssign? Or is there a better way?

Using rt2 it seems that when an item is assigned to a user, they do not
get email notification. We could fix this by using an OnTransaction
condition, but that results in two messages being sent to the owner when a
reply is added.

It seems that an OnAssign event might be needed: to send a notification
to both old & new owners.

Is there another way to do this?

Philip Warner | ___
Albatross Consulting Pty. Ltd. |----/ -
(A.B.N. 75 008 659 498) | /(@)
Tel: (+61) 0500 83 82 81 | _________
Fax: (+61) 03 5330 3172 | ___________ |
Http://www.rhyme.com.au | / |
| –
___–
PGP key available upon request, | /
and from pgp5.ai.mit.edu:11371 |/

Philip Warner wrote:

It seems that an OnAssign event might be needed: to send a notification
to both old & new owners.

OnOwnerChange, in the contrib area.
�|� http://www.bestpractical.com/rt – Trouble Ticketing. Free.