OnAssign? Or is there a better way?

RT Developers
1

Using rt2 it seems that when an item is assigned to a user, they do not
get email notification. We could fix this by using an OnTransaction
condition, but that results in two messages being sent to the owner when a
reply is added.

It seems that an OnAssign event might be needed: to send a notification
to both old & new owners.

Is there another way to do this?

Philip Warner | —___
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2

Philip Warner wrote:

It seems that an OnAssign event might be needed: to send a notification
to both old & new owners.

OnOwnerChange, in the contrib area.
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