On Resolve Notify Requestors script email problem

RT Users
1

Hi,
I have set a user (with priviledges) who can create, delete, reply, etc
to tickets. But when I close a ticket (resolved), no email get sent to
the
Requestors. In the log I can see that no Recipients is found when the
’On Resolve Notify Requestors’ scrip is run.
If I do the same operation logged on as the RT Root User, everything
works
fine.

 What extra privileges do I need to give the user to be able to do this.

 There will be a few such users (administrators) who will need to be able
 to
 resolve tickets and email sent back to requestors automatically.


 Many Thanks in advance


 krishan
2

Hi,

Are you resolving ticket logged in as requestor? I suspect that it’s
NotifyActor option affects outcome.On Wed, Jan 4, 2012 at 17:06, kripur@gmail.com wrote:

Hi,
I have set a user (with priviledges) who can create, delete, reply, etc
to tickets. But when I close a ticket (resolved), no email get sent to
the
Requestors. In the log I can see that no Recipients is found when the
‘On Resolve Notify Requestors’ scrip is run.
If I do the same operation logged on as the RT Root User, everything
works
fine.

What extra privileges do I need to give the user to be able to do this.

There will be a few such users (administrators) who will need to be able
to
resolve tickets and email sent back to requestors automatically.


Many Thanks in advance


krishan

–

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  • Boston March 5 & 6, 2012

Best regards, Ruslan.

3

Thanks Ruslan,
Yes, I was logged on as the Requestor. I realised afterwards
that this could be the problem. I have just set up Request Tracker at
our site and was doing some tests logged on as myself, submitting tickets
as the same user and resolving them as the same user.

Many Thanks for your help.

Regards

krishanOn 08/01/12 19:30, Ruslan Zakirov wrote:

Hi,

Are you resolving ticket logged in as requestor? I suspect that it’s
NotifyActor option affects outcome.

On Wed, Jan 4, 2012 at 17:06,kripur@gmail.com wrote:

Hi,
I have set a user (with priviledges) who can create, delete, reply,
etc
to tickets. But when I close a ticket (resolved), no email get sent to
the
Requestors. In the log I can see that no Recipients is found when the
‘On Resolve Notify Requestors’ scrip is run.
If I do the same operation logged on as the RT Root User, everything
works
fine.

 What extra privileges do I need to give the user to be able to do
 this.

 There will be a few such users (administrators) who will need to be
 able
 to
 resolve tickets and email sent back to requestors automatically.


 Many Thanks in advance


 krishan

–