We want to have all the staff related to a specific queue notified when
a response or comment is added to a queue.
Say, we have PreSales queue, and some potential customer send us a
query that is recorded by RT. After that point, we want all the people
related to that queue notified when any comment or reply is added to
We don't want staff notified on ticket creation, but only on ticket
updates after creation.
Is this possible?
Pablo Povarchik de Carrasquedo
Quality Colocation and Dedicated Servers services
Colocation facilities include Fremont California,
London UK and Trento Italy
±------ FuturaHost.Com - Industrial & Business Class ISP --------+
| Web Hosting - Dedicated Servers - Colocation
| email@example.com - http://futurahost.com/ - (+39) 0461 592710
| Get a high quality full cabinet with 5Mbps full burst included
| for only €700/month, availability also in London