hey folks,
im having a issue that my On Correspond Notify Requestors and Ccs doesn’t send email to requester but it sends to CC and cc person. i have been troubleshooting this issue and this is what i have found so far
in actions it passed Parameters to Pass: Requestor,Cc yet in logs i see
Scrip 6 On Correspond Notify Requestors and Ccs
sent Cc: xx@hotmail.com
to recipient is missing how can i over come this?
Was the correspondence created by the Requestor? If you have NotifyActor disabled, the actor won’t get notified.
yes. correspondence created by the Requestor and i don’t want to enble NotifyActor. for an example
let’s say there is only one Requestor and one Ccs, when that Requestor add a correspondence, CCs will get that notification but in email headers to party is empty so they are clueless who are the Requestors, i want to avoid that. need a workaround to see who are the Requestor to CC without notifying Actor.
And the solution being actually discussed in Override email headers - #3 by Dasun_Hettiarachchi is not enough?
yes im finding it hard to find the delete option