I’m trying to set scrip which should be triggered when some update
(reply to solver questions etc.) from requestor is received. I need to
set state atribut to open.
But correspond condition doesn’t work in this task for me. I installed
(http://wiki.bestpractical.com/index.cgi?AnyTransactionSource ) and I’ve
noticed that when I send reply to requestor “On Correspond Internal” is
triggered but when requestor send me an update "On Correspond External"
I’m using fetchmail to download email of requestor with this config:
set daemon 30
mda “/usr/local/rt3/bin/rt-mailgate --action comment --url
http://helpdesk/ --queue helpdesk”
I’m using RT 3.2 with apache 1.3.33 staticly linked with mod_perl.