Ok folks , this is what i have done .
In rt-mailgate under /etc/smrsh/ i have created a sub:
sub get_id
{
my $key1;
my $value1;
while ( my ($key1, $value1) = each(%message) )
{
open (FILE, $value1)
or die "Could not open ";
my @array = ;
my $element = ‘subject’;
if(my @found = grep(/\b$element\b/i,@array))
{
my $output = join(",", @found);
$output =~s/,*$//;
my $start = index($output,"#");
if($start > -1)
{
my $end = index($output,"]",$start);
if($end > -1)
{
my $myticket = substr($output,$start +1
,$end-$start-1);
return($myticket);
}
return (-1);
}
}
}
}
Then in the code , after *read message from stdin *
my $tickNo = get_id();
if($tickNo == -1){
print STDERR “New Ticket \n”;
}
elsif ($tickNo >10000){
print STDERR “Send To new System \n”;
}
else{
$destUrl = $opts{‘otherurl’};
print STDERR “Send To Old System \n”;
}
print STDERR “$tickNo \n”;
BUT the problem here is the way i managed to get the ticketnumber extracted
from %message.
This %message in rt is used first as
my %message = write_down_message();
does it mean this is a global hash variable ? which to my understanding is
not good practice i.e global variables should not be used.
Is there a way that i can extract ticket number from the
write_message_down() function rather than using a global variable ?
hope that makes sense .
cheers
Steve Anderson-5 wrote:
Bah! I missed an s. As I said, I’ve not tested it 
my $full_url=“http://NewRTInstance/REST/1.0/NoAuth/mail-gateway”;
foreach my $line (split(/\n/,$opts{‘headers’}))
{
if ($line ~= /^\tsubject:/i)
{
if($line ~=/[tag #\d{1,4}]/i)
{
$full_url=" http://OldRTInstance/REST/1.0/NoAuth/mail-gateway";
}
}
}
-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of aseim99
Sent: 11 May 2011 14:26
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Old RT and New RT ?
Hello mate, thanks for that code.
I am getting this following error.
Global symbol “%opt” requires explicit package name at ./rt-mailgate line
152.
syntax error at ./rt-mailgate line 154, near “$line ~”
Execution of ./rt-mailgate aborted due to compilation errors.
aseim99 wrote:
Hello we have an old RT , i think its 3.6 . Now we are planing on
deploying new one i.e 3.8.
My question is that we will like old tickets to still go to old rt system
and any tickets above 10,000 id number will go to new system. So in
essence the mail gateway or something else ? will forward tickets having
id number less that 10,000 to the old rt and anything above that will go
to new rt with new queues on new rt. Then after some time we will disable
the old system and only new one will be there , this is to avoid any
downtime.
RT is a brilliant system and we are looking to use it more , but this
needs to be possible or my manager wont go ahead with the new system.
Any suggestions and helps much appreciated.
Cheers
–
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