Hi All,
I’m using RtBounceHandler - Request Tracker Wiki to detect bounces.
I then have the following scrip flag the bounced tickets, which has
been in place for months:
Custom condition: return 1 unless $self->Subject =~ /Bounce!/;
Custom action: 1;
Custom clean-up: my $curval =
$self->TicketObj->FirstCustomFieldValue(‘Tags’) || ‘’;
unless( $curval =~ /\bbounce\b/i ) {
my($st, $msg) = $self->TicketObj->AddCustomFieldValue(
Field => ‘Tags’,
Value => 'bounce, ’ . $curval,
RecordTransaction => 1 );
unless( $st ) {
$RT::Logger->warning( “Couldn’t prepend ‘bounce’ to CF ‘Tags’:”. $msg );
return undef;
}
}
return 1;
It seems to work when it ought, but today I just noticed that a number of
tickets have been tagged as bounce, even though they have no messages
with a subject of Bounce! This seems to occur when comments are added,
but not only on the first such transaction for a ticket. Any idea why,
and how to fix it it a non-kludgy way?
Thanks in advance!
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