Odd custom fields category from field source

I’ve just been working with RT::CustomFieldValues::External, and having created one that pulls in a list from another database, I’m seeing it using what appears to be the name of one of our groups as a category heading. (Though when I change the name of the group, it’s not changing. So I may well be wrong)

I then tried the simple example in the docs (with no modification) and it’s doing exactly the same thing.

This is when it’s set up as a ‘select one value’ custom field.

Anyone seen anything similar with this?

Steve Anderson

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Evening all,

Well, answered part of my own question, as I’ve found where it’s coming from.
It’s in the Attributes table. Update the value there, and it shows up right.

| id | Name | Description | Content | ContentType | ObjectType | ObjectId | Creator | Created | LastUpdatedBy | LastUpdated |
| 5 | Category | 0 | Desktop Support1 | | RT::CustomFieldValue | 1 | 12 | 2007-02-13 11:15:22 | 12 | 2007-02-13 11:18:51 |

Anyone have an idea about what I can do about it? The ObjectId doesn’t match the ID of the custom field (That’s 5.)

Using RT 3.8.8, (upgraded most recently from 3.8.2)

Steve AndersonFrom: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Steve Anderson
Sent: 08 June 2010 6:39 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Odd custom fields category from field source

I’ve just been working with RT::CustomFieldValues::External, and having created one that pulls in a list from another database, I’m seeing it using what appears to be the name of one of our groups as a category heading. (Though when I change the name of the group, it’s not changing. So I may well be wrong)

I then tried the simple example in the docs (with no modification) and it’s doing exactly the same thing.

This is when it’s set up as a ‘select one value’ custom field.

Anyone seen anything similar with this?

Steve Anderson

BiP Solutions Limited is a company registered in Scotland with Company
Number SC086146 and VAT number 383030966 and having its registered
office at Medius, 60 Pacific Quay, Glasgow, G51 1DZ.

This e-mail (and any attachment) is intended only for the attention of
the addressee(s). Its unauthorised use, disclosure, storage or copying
is not permitted. If you are not the intended recipient, please destroy
all copies and inform the sender by return e-mail.
This e-mail (whether you are the sender or the recipient) may be
monitored, recorded and retained by BiP Solutions Ltd.
E-mail monitoring/ blocking software may be used, and e-mail content may
be read at any time.You have a responsibility to ensure laws are not
broken when composing or forwarding e-mails and their contents.
This email has been scanned by Netintelligence
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BiP Solutions Limited is a company registered in Scotland with Company
Number SC086146 and VAT number 383030966 and having its registered
office at Medius, 60 Pacific Quay, Glasgow, G51 1DZ.

This e-mail (and any attachment) is intended only for the attention of
the addressee(s). Its unauthorised use, disclosure, storage or copying
is not permitted. If you are not the intended recipient, please destroy
all copies and inform the sender by return e-mail.
This e-mail (whether you are the sender or the recipient) may be
monitored, recorded and retained by BiP Solutions Ltd.
E-mail monitoring/ blocking software may be used, and e-mail content may
be read at any time.You have a responsibility to ensure laws are not
broken when composing or forwarding e-mails and their contents.