I have a customer that emailed some data to me, but now I want to
obfuscate the data in the ticket.
I’m running RT2.
Is it possible to edit the content of a message in a ticket?
TIA
Russ
I have a customer that emailed some data to me, but now I want to
obfuscate the data in the ticket.
I’m running RT2.
Is it possible to edit the content of a message in a ticket?
TIA
Russ
I have a customer that emailed some data to me, but now I want to
obfuscate the data in the ticket.I’m running RT2.
Is it possible to edit the content of a message in a ticket?
http://download.bestpractical.com/pub/rt/contrib/2.0/rt-addons/Censorware
Jesse Vincent wrote:
I have a customer that emailed some data to me, but now I want to
obfuscate the data in the ticket.I’m running RT2.
Is it possible to edit the content of a message in a ticket?
That’s just it. I don’t want to remove the transaction or the ticket. I
just want to edit one word.
From the description, it appears that the tool you’ve suggested removes
the whole transaction, and I’d rather not do that.
Russ
That’s just it. I don’t want to remove the transaction or the
ticket. I just want to edit one word.
In this case, just change the transaction contents right in the
database, using a suitable SQL statement.
You probably can use some GUI to make the task a bit easier. If you
only change the transaction contents, it should be pretty safe.
Jesse Vincent wrote:
I have a customer that emailed some data to me, but now I want to
obfuscate the data in the ticket.I’m running RT2.
Is it possible to edit the content of a message in a ticket?
OK, another question. How do I determine what the transaction ID is?
I could delete the whole ticket, but we’d like to keep the rest of the
history.
TIA!
Russ
In the left of all transactions in ticket’s history anchor mark ‘#’
For eg:
http://support.acronis.com/Ticket/Display.html?id=54472#txn-409048
It’s link for ticket #54472 transaction #409048
Each trx consist from attachments on the right of history there is link
for all attachments marked as ‘download(…)’
For eg:
http://support.acronis.com/Ticket/Attachment/409048/227508/
atachment id is #227508.
So you should get id of attachment from history page and change
‘Content’ field in Attachments table for record with that id.
Russ Johnson wrote: