Obfuscate data in a ticket

I have a customer that emailed some data to me, but now I want to
obfuscate the data in the ticket.

I’m running RT2.

Is it possible to edit the content of a message in a ticket?

TIA

Russ

I have a customer that emailed some data to me, but now I want to
obfuscate the data in the ticket.

I’m running RT2.

Is it possible to edit the content of a message in a ticket?

http://download.bestpractical.com/pub/rt/contrib/2.0/rt-addons/Censorware

Jesse Vincent wrote:

I have a customer that emailed some data to me, but now I want to
obfuscate the data in the ticket.

I’m running RT2.

Is it possible to edit the content of a message in a ticket?

download.bestpractical.com/pub/rt/contrib/ gone

That’s just it. I don’t want to remove the transaction or the ticket. I
just want to edit one word.

From the description, it appears that the tool you’ve suggested removes
the whole transaction, and I’d rather not do that.

Russ

  • Russ Johnson:

That’s just it. I don’t want to remove the transaction or the
ticket. I just want to edit one word.

In this case, just change the transaction contents right in the
database, using a suitable SQL statement. :sunglasses:

You probably can use some GUI to make the task a bit easier. If you
only change the transaction contents, it should be pretty safe.

Jesse Vincent wrote:

I have a customer that emailed some data to me, but now I want to
obfuscate the data in the ticket.

I’m running RT2.

Is it possible to edit the content of a message in a ticket?

download.bestpractical.com/pub/rt/contrib/ gone

OK, another question. How do I determine what the transaction ID is?

I could delete the whole ticket, but we’d like to keep the rest of the
history.

TIA!

Russ

In the left of all transactions in ticket’s history anchor mark ‘#’
For eg:
http://support.acronis.com/Ticket/Display.html?id=54472#txn-409048
It’s link for ticket #54472 transaction #409048
Each trx consist from attachments on the right of history there is link
for all attachments marked as ‘download(…)’
For eg:
http://support.acronis.com/Ticket/Attachment/409048/227508/
atachment id is #227508.

So you should get id of attachment from history page and change
‘Content’ field in Attachments table for record with that id.

Russ Johnson wrote: