Numeric usernames don't work

RT Users
1

I tried creating a username with an all numeric ID (e.g. “12345”). When
I try to login, I get “Error Your username or password is incorrect”.
However, if I put an alphabetic character in the username, it works
fine.

Is there a reason my configuration won’t accept a totally numeric
username? BTW, employees are issued numeric userids.

RH8/RT3.0.8/mysql3.23.58/apache1.3.29+mod_perl/perl5.8.3/

Thanks

Nathan Evans

2

Nathan Evans wrote:

Is there a reason my configuration won’t accept a totally numeric
username? BTW, employees are issued numeric userids.

Yes. See the Load() function in lib/RT/User_Overlay.pm.
Changing that is likely to cause significant breakage.

I’d recommend prefixing your userids with a letter to
turn them into RT usernames, if your staff can handle
that.

It might also be possible to have the login form check
for all-numeric usernames and prepend said letter for
you…
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