NotifyAdminCcsAsComment vs NotifyAdminCcs

Hi,

in RT2, in a scrips, what is the difference between NotifyAdminCcsAsComment and
NotifyAdminCcs ?

i.e. what is the definition of the group NotifyAdminCcsAsComment and what is
the definition of the group NotifyAdminCcs ?

thank you, and regards,

-Greg

E-Mail: Gregory Hosler gregory.hosler@accessgate.com.sg
Time: 16:52:11

If each of us have one object, and we exchange them,
then each of us still has one object.
If each of us have one idea, and we exchange them,
then each of us now has two ideas.

in RT2, in a scrips, what is the difference between

NotifyAdminCcsAsComment and

NotifyAdminCcs ?

The difference is the address RT uses to send its mail from.

NotifyAdminCcsAsComment uses the queue comment address to send mail (i.e.
replies from AdminCcs will be recorded as comments).

NotfifyAdminCcs uses the queue correspond address to send mail (i.e. replies
from AdminCcs will be send to the requestor as correspondence).

Regards,

Martin

in RT2, in a scrips, what is the difference between

NotifyAdminCcsAsComment and

NotifyAdminCcs ?

The difference is the address RT uses to send its mail from.

NotifyAdminCcsAsComment uses the queue comment address to send mail (i.e.
replies from AdminCcs will be recorded as comments).

NotfifyAdminCcs uses the queue correspond address to send mail (i.e. replies
from AdminCcs will be send to the requestor as correspondence).

ah. ok.

thanks. that clears up a few things I had questions about :slight_smile:

best rgds,

-Greg

E-Mail: Gregory Hosler gregory.hosler@accessgate.com.sg
Time: 12:57:10

If each of us have one object, and we exchange them,
then each of us still has one object.
If each of us have one idea, and we exchange them,
then each of us now has two ideas.