With our installation of RT, we sometimes have the problem where users may
reopen tickets that we have already resolved and closed. Is there an option
for the owners of the tickets to be sent an email when tickets they own are
reopened?
I’ve heard that it used to work like that, but the setting was lost when it
was reinstalled during the summer.
I found the Scrip configuration, and it seems perfect, but how would I make
a Scrip to only notify the owners when the status changes from resolved to
open?
Thank you.
–Walter Huf–
Milwaukee School of Engineering