Notify ticket owner

What permissions need to be put and where, so that the ticket owner
receives a notification that the requestor updated the ticket?

Also, when a requester sends an NEW email ticket to RT, in the response,
is there a way they can go to a website, and without a login, simply see
the status of the ticket?

Nelson Pereira
Senior Network Administrator

Protus IP Solutions Inc.
phone: 613.733.0000 ext.528
MyFax: 613.822.5083

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