Notify Requestors and cc

RT Users
1

I have noticed that RT sends separate emails. One to the requestors,
which does not show the cc’d address and other to the cc’d email address
which does not show the To field
Is there a way to combine these as one outgoing mail where both the To
and the CC field are shown?

Thank you,
Kamber Dalal

2

Request Tracker Wiki 2/20/07, Dalal, Kamber Z (Kamber) kamber.dalal@verizonbusiness.com wrote:

I have noticed that RT sends separate emails. One to the requestors, which
does not show the cc’d address and other to the cc’d email address which
does not show the To field
Is there a way to combine these as one outgoing mail where both the To and
the CC field are shown?

Thank you,
Kamber Dalal

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