Notify Requestor of Queue change

RT Users
1

Hi,
I am trying to get a script to notify the requester when there ticket gets
moved to another queue.

Does anyone know how to do this ?

I have setup the following script setup but it does not work

Condition : On queue change
Action : Auto reply to requestors
Template : My own
Stage : Transaction create

View this message in context: http://requesttracker.8502.n7.nabble.com/Notify-Requestor-of-Queue-change-tp52574.html

2

Hi,
I am trying to get a script to notify the requester when there ticket gets
moved to another queue.

Does anyone know how to do this ?

I have setup the following script setup but it does not work

Condition : On queue change
Action : Auto reply to requestors
Template : My own
Stage : Transaction create

You don’t want the Autoreply action, you want the “Notify Requestors”
action. It has less magic involved since it’s not an autoreply.