Notify owner of assigned ticket

RT Users
1

Hi,

How do I enable notification of a user when he have been assigned
a ticket. I think this was default in RT1. I’m using RT 2.0.4.
(upgraded from RT1).

I tried adding “OnCreate NotifyOwner AutoReply” in the global configuration,
but it seems like that didn’t help.

btw: A little spelling error “Scrips” should be “Scripts” under
Config-Global-Scrips?

regards,
Ronny Pettersen

2

Hi!

I tried adding “OnCreate NotifyOwner AutoReply” in the global configuration,
but it seems like that didn’t help.
It shoould sound “OnCreate AutoReplyToRequestors AutoReply” I think.

btw: A little spelling error “Scrips” should be “Scripts” under
Config-Global-Scrips?

I think it WAS supposed to call “Scrips”

Bye,

Mirek