My users are creating tickets and assigning them to owners. Unfortuately, I
can’t figure out the right scrip to have RT notify the assigned owner that a
ticket has been created for them. Are there any suggestions/examples.
Ray Wadkins
Michael C. Fina
Phone: 718-609-8519
Email: rwadkins@mcfina.com
www.mcfawards.com
ONE SOURCE
TOTAL RECOGNITION
The information contained in this email is strictly confidential and subject
to the Confidentiality Notice at http://www.mcfina.com/emailpolicy
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My users are creating tickets and assigning them to owners.
Unfortuately, I can’t figure out the right scrip to have RT notify the
assigned owner that a ticket has been created for them. Are there any
suggestions/examples.
Condition: “On Create”
Action: “Notify Owner”
Template: “Global template: Transaction”
Stage: “TransactionCreate”
Matt Zagrabelny - mzagrabe@d.umn.edu - (218) 726 8844
University of Minnesota Duluth
Information Technology Systems & Services
PGP key 1024D/84E22DA2 2005-11-07
Fingerprint: 78F9 18B3 EF58 56F5 FC85 C5CA 53E7 887F 84E2 2DA2
He is not a fool who gives up what he cannot keep to gain what he cannot
lose.
-Jim Elliot
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My users are creating tickets and assigning them to owners. Unfortuately, I
can’t figure out the right scrip to have RT notify the assigned owner that a
ticket has been created for them. Are there any suggestions/examples. It
should be noted that this is only an issue when the user creates a new
ticket, not when an owner is assigned, but that a remarkably small
percentage of the time for us.
Ray Wadkins
Michael C. Fina
Phone: 718-609-8519
Email: rwadkins@mcfina.com
www.mcfawards.com
ONE SOURCE
TOTAL RECOGNITION
The information contained in this email is strictly confidential and subject
to the Confidentiality Notice at http://www.mcfina.com/emailpolicy
www.mcfina.com/emailpolicy
P Please consider the environment before choosing to print this e-mail.