My users are creating tickets and assigning them to owners. Unfortuately, I
can’t figure out the right scrip to have RT notify the assigned owner that a
ticket has been created for them. Are there any suggestions/examples. It
should be noted that this is only an issue when the user creates a new
ticket, not when an owner is assigned, but that a remarkably small
percentage of the time for us.
Michael C. Fina
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