I’m just wondering how others people are taking care of this little issue.
A requestor or CC person replies back to a ticket and asks for status… RT does its job of adding the correspondence. That’s it.
Problem or how should I proceed: Whenever the requestor replies back to the ticket #, I want RT to email the owner that the ticket has been updated.
Possible solution: On correspond notify owner?
Somehow I do not think the solution is right.
-Using RT 3.0.12
This electronic mail message contains information belonging to PaymentOne, which may be confidential and/or legal privileged. The information is intended only for the use of the individual or entity named above. If you are not the intended recipient, you are hereby notified that any disclosure, printing, copying, distribution, or the taking of any action in reliance on the contents of this electronically mailed information is strictly prohibited. If you receive this message in error, please immediately notify us by electronic mail and delete this message.