Notify New Users Of Login Credentials

RT Users
1

Is it possible to have a script that emails the credentials for a
newly created user and to automate the password creation process for
users created via email?

Here is the scenario:

  1. A user is created via the interface. The user must have an email,
    username and password at minimum. Once the save changes button is
    clicked that email address is sent a link to RT and the username and
    password info.

  2. a new user creates a ticket by sending an to an RT address. This
    user is remembered, but by default does not have a password and can’t
    login. In this case can that user have a password generated then sent
    to them in the same manner as number 1?

Thanks

2

Hi Ketema,

There is a pretty good example in the wiki
(AutogeneratedPassword - Request Tracker Wiki) of a template
you can use for generating the login credentials and then mailing them to
the user.

To use this in your #2 scenario, create the template with the name
“Autoreply” in the queue you want this to work in (global template if you
want this for all queues). If the global scrip “Autoreply to Requestors”
finds a template in the local queue named Autoreply, it will use this
instead of the global template of the same name.

Disclaimer - I’ve never tried making a scrip that triggers on user
creation, but I think this might work.
For scenario #1, you need to create a new scrip that calls the AutoReply
template from above (or some variation of it). Try a User Defined
condition for the scrip, with the custom condition code being something
like this:
{ my $Transaction = $self->TransactionObj;
my $val = $Transaction->ObjectType eq “RT::User”
&& $Transaction->Type eq “Create”);
return 1 if $val;
return 0;
}

You won’t be able to recover the password because it is encrypted, but you
can create a new one using the above template and the user can change it
when he or she logs in.

Have fun playing with this!

Regards,
Gene

At 07:10 PM 12/19/2007, Ketema Harris wrote:

Is it possible to have a script that emails the credentials for a newly
created user and to automate the password creation process for users
created via email?

Here is the scenario:

  1. A user is created via the interface. The user must have an email,
    username and password at minimum. Once the save changes button is clicked
    that email address is sent a link to RT and the username and password info.

  2. a new user creates a ticket by sending an to an RT address. This user
    is remembered, but by default does not have a password and can’t
    login. In this case can that user have a password generated then sent to
    them in the same manner as number 1?

Gene LeDuc, GSEC
Security Analyst
San Diego State University