I have a colleague whose job is to look at the tickets on all queues and
assign the tickets to the people concerned. I’d like to have a scripcondition
that would notify the person who has been assigned a ticket that he has a
ticket.
What scrip does this?
OnTransaction NotifyOwner with global template Notify ??? Maybe?
thanks
-Wash
Odhiambo Washington wash@wananchi.com “The box said ‘Requires
Wananchi Online Ltd. www.wananchi.com Windows 95, NT, or better,’
Tel: 254 2 313985-9 Fax: 254 2 313922 so I installed FreeBSD.”
GSM: 254 72 743 223 GSM: 254 733 744 121 This sig is McQ! 
“I’m not under the alkafluence of inkahol that some thinkle peep I am.
It’s just the drunker I sit here the longer I get.”
Odhiambo Washington wrote:
I have a colleague whose job is to look at the tickets on all queues and
assign the tickets to the people concerned. I’d like to have a scripcondition
that would notify the person who has been assigned a ticket that he has a
ticket.
What scrip does this?
Have a look in the contrib area for the OwnerChange scrip.
OnOwnerChange NotifyOwner with template Transaction
Odhiambo Washington wrote:
I have a colleague whose job is to look at the tickets on all queues and
assign the tickets to the people concerned. I’d like to have a scripcondition
that would notify the person who has been assigned a ticket that he has a
ticket.
What scrip does this?
Have a look in the contrib area for the OwnerChange scrip.
OnOwnerChange NotifyOwner with template Transaction
Thanks.
-Wash
Odhiambo Washington wash@wananchi.com “The box said ‘Requires
Wananchi Online Ltd. www.wananchi.com Windows 95, NT, or better,’
Tel: 254 2 313985-9 Fax: 254 2 313922 so I installed FreeBSD.”
GSM: 254 72 743 223 GSM: 254 733 744 121 This sig is McQ!
Go climb a gravity well!