Notify new owner

RT Users
#1

I have a colleague whose job is to look at the tickets on all queues and
assign the tickets to the people concerned. I’d like to have a scripcondition
that would notify the person who has been assigned a ticket that he has a
ticket.

What scrip does this?

OnTransaction NotifyOwner with global template Notify ??? Maybe?

thanks

-Wash

Odhiambo Washington wash@wananchi.com "The box said 'Requires
Wananchi Online Ltd. www.wananchi.com Windows 95, NT, or better,'
Tel: 254 2 313985-9 Fax: 254 2 313922 so I installed FreeBSD."
GSM: 254 72 743 223 GSM: 254 733 744 121 This sig is McQ! :slight_smile:

“I’m not under the alkafluence of inkahol that some thinkle peep I am.
It’s just the drunker I sit here the longer I get.”

#2

Odhiambo Washington wrote:

I have a colleague whose job is to look at the tickets on all queues and
assign the tickets to the people concerned. I’d like to have a scripcondition
that would notify the person who has been assigned a ticket that he has a
ticket.

What scrip does this?

Have a look in the contrib area for the OwnerChange scrip.

OnOwnerChange NotifyOwner with template Transaction

#3

Odhiambo Washington wrote:

I have a colleague whose job is to look at the tickets on all queues and
assign the tickets to the people concerned. I’d like to have a scripcondition
that would notify the person who has been assigned a ticket that he has a
ticket.

What scrip does this?

Have a look in the contrib area for the OwnerChange scrip.

OnOwnerChange NotifyOwner with template Transaction

Thanks.

-Wash

Odhiambo Washington wash@wananchi.com "The box said 'Requires
Wananchi Online Ltd. www.wananchi.com Windows 95, NT, or better,'
Tel: 254 2 313985-9 Fax: 254 2 313922 so I installed FreeBSD."
GSM: 254 72 743 223 GSM: 254 733 744 121 This sig is McQ! :slight_smile:

Go climb a gravity well!