RT-users:
What is the correct nomenclature for a template to notify CCs?
I have the following, but I think my first line is wrong.
===Notify CCs: Data Center Outage Approved
Depended-On-By: TOP
Refers-To: TOP
Queue: DataCenterApprovals
Type: approval
Content-Type: text/plain
Owner: scott
Status: stalled
Content:
Approval is granted for ticket number: {$Tickets{“TOP”}->Id}
This ticket pertains to the subject: {$Tickets{“TOP”}->Subject}
I need to put in the basics of the ticket here!!!
Thank you,
ENDOFCONTENT