I added “ShowOutgoingMail” privilege for “Everyone” and still no
notification send to admincc’s on create.
Can anyone point me to directions on how I can turn on logging to a file so
I can try to get to the bottom of this?
MarcosOn 3/15/06, Ken Crocker KFCrocker@lbl.gov wrote:
Then I would check the "SeeOutgoingMail" provoledge on an "Everyone"
basis and make sure you’ve got some AdminCc’s to receive the e_mails. Other
than that, unless I’m looking at your configuration, it’ shard to advise.
Marcos Athanasoulis wrote:
Thanks – the problem, however, is not that I don’t want the scrip – I do
– it just doesn’t work… I actually do want it globally and it is set-up
globally – but no admincc notify goes out.
Not sure if this attachment will get through to the list – but I have
attached a jpg of the screen showing that the global scrip “notify admincc
on create using template transaction” is in place. But the ticket history
never reports an email being sent to the admincc on create – only on reply
Thanks for anyone’s thoughts or guidance on this or on how I can trace/log
what might be happening.
On 3/15/06, Ken Crocker KFCrocker@lbl.gov wrote:
You do not have to use the global scrips, if there are some you do
not want. Simply turn off all the global ones and create what you need
for each Queue that you want E_mail on. Set up the priviledge
"SeeOutgoingMail" for those admincc’c and then create a scrip triggered
by the ‘oncreate’ action.
Marcos Athanasoulis wrote:
I helped install RT for a non-profit that I advise and everything
works great – except that no admincc notice goes out on ticket
creation. I have a stock install with a few users and the permissions
all set up with the default recommendations. The admincc works on
correspondence and comments – just not on create. It is not that it
is not received – it is not shown in the ticket as even being sent
out – only the autoreply is listed. And I am testing with a different
email than the one set to receive the admincc – so it is not that it
is just not sending info to the person who did the update. So two
Any ideas what might be going on?
How can I turn on debugging level logging? I put the lines to log
to a file with level debug in my RT_SiteConfig.pm – but they don’t
seem to be taking effect. Do I somehow need to tell RT to re-read the
file? (tried restarting apache on a lark – no change)
This is freebsd with RT 3.4 – though again absolutely everything else
works, notifying, incoming email etc.
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