Notify a group

Is there a way, within a scrip, to send a notification to an RT group?

I’d like all members of a group that have permissions in a particular
queue to be notified when a ticket is created in that queue, but I don’t
want to set them as Watchers because they don’t necessarily want to
watch all traffic on every ticket that goes through that queue. I found
the RT-Action-NotifyGroup extension, but I don’t want to have to
duplicate the list of members in a group (this is a step that could be
easily missed in the future when adding more users to the group, and
those adding users to groups may not have shell access to the machine RT
lives on).

Hello Nick,

RT-Action-NotifyGroup is exactly what you need. It can notify one RT
group, many RT groups, group and list of particular users. Note that
this extension is part of RT 3.8 and you shouldn’t install anything.

I don’t understand why people need command line access. And there is
no need to duplicate members of a group.On Tue, Aug 18, 2009 at 12:56 AM, Nick Kartsioukaschange+lists.rt@nightwind.net wrote:

Is there a way, within a scrip, to send a notification to an RT group?

I’d like all members of a group that have permissions in a particular
queue to be notified when a ticket is created in that queue, but I don’t
want to set them as Watchers because they don’t necessarily want to
watch all traffic on every ticket that goes through that queue. I found
the RT-Action-NotifyGroup extension, but I don’t want to have to
duplicate the list of members in a group (this is a step that could be
easily missed in the future when adding more users to the group, and
those adding users to groups may not have shell access to the machine RT
lives on).


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.

On Tue, 18 Aug 2009 01:16:03 +0400, "Ruslan Zakirov"
ruslan.zakirov@gmail.com said:

RT-Action-NotifyGroup is exactly what you need. It can notify one RT
group, many RT groups, group and list of particular users. Note that
this extension is part of RT 3.8 and you shouldn’t install anything.

I don’t understand why people need command line access. And there is
no need to duplicate members of a group.

Ah, I see, I misread the documentation for RT-Action-NotifyGroup. I
initially thought notification groups had to be manually created with a
list of recipients, my apologies. Thanks!