Is it possible to configure RT to notify a member of the support team
when a ticket is created. I have IT member who carry PDA and I’d like to
make sure that they get notified when a ticket is created for a specific
queue.
Thanks
Is it possible to configure RT to notify a member of the support team
when a ticket is created. I have IT member who carry PDA and I’d like to
make sure that they get notified when a ticket is created for a specific
queue.
Thanks
Sure! Just create a Scrip in a queue that has a condition of “On Create”.
Serge Bianda wrote: