I’m running RT 2.0.14, and we’ve been using RT in general for quite
some time now. In the newer versions, however, we’ve all noted two
rather large changes that we’d like to somehow hack into the newer
version (it 'just worked’™ in the older versions):
Some of us deal with RT almost exclusively via email. However, in
this version, if I reply to a ticket, everyone gets that correspondence
except for me! Everyone in my group would like the ability to have the
whole thread, including our replies, in our RT mail folders, but for
the life of me I can’t determine the proper place in the code to make
this change. Sifting through all this terminology and code is
non-trivial. Can I do this with some simple scrip? Has someone done
this? Did I miss this in the manual? I read it!
Since we upgraded, the old % commands we used to be able to put in
our emails don’t work. Was this feature deprecated? Can I get it back
Thanks for any input here.