Notification from one queue

RT Users
1

I want to set up a notification when a custom field is changed in just one queue. I see you can do it globally in scrips. I also see you need to create a template at the queue level to do this but I am not sure what script I would need to use.

Thanks

Simon Figueira
Systems Administrator

This e-mail and any files transmitted with it are confidential and intended solely for the use of the individual to whom it is addressed. It is Geest Line policy that the Company only enter into obligations, warranties and representations which are signed in hard copy form by an authorised individual. This email message has been swept for the presence of computer viruses but Internet communications are not guaranteed to be secure or virus-free. Email to and from Geest Line is monitored for operational and business reasons. Geest Line Limited - Registered in England No. 266840 Registered Office: Eagle Point, Little Park Farm Road, Fareham, Hants PO15 5TD.
Business is transacted under BIFA STC 2005A, copy of terms available here: http://www.bifa.org/_Attachments/Resources/1105_S4.pdf

2

Just apply the scrip to the queue.

What version of RT are you using?

-mOn Mon, Aug 15, 2016 at 9:32 AM, Simon Figueira SFigueira@geestline.com wrote:

I want to set up a notification when a custom field is changed in just one
queue. I see you can do it globally in scrips. I also see you need to
create a template at the queue level to do this but I am not sure what
script I would need to use.

Thanks

Simon Figueira
Systems Administrator

This e-mail and any files transmitted with it are confidential and
intended solely for the use of the individual to whom it is addressed. It
is Geest Line policy that the Company only enter into obligations,
warranties and representations which are signed in hard copy form by an
authorised individual. This email message has been swept for the presence
of computer viruses but Internet communications are not guaranteed to be
secure or virus-free. Email to and from Geest Line is monitored for
operational and business reasons. Geest Line Limited - Registered in
England No. 266840 Registered Office: Eagle Point, Little Park Farm Road,
Fareham, Hants PO15 5TD. Business is transacted under BIFA STC 2005A, copy
of terms available here: http://www.bifa.org/_
Attachments/Resources/1105_S4.pdf

RT 4.4 and RTIR Training Sessions https://bestpractical.com/training

  • Los Angeles - September, 2016
3

4.2.11

The global scrip shows

[cid:image001.png@01D1F70E.7CFC7E20]

Enabling it would make it global and not just one queue.

Simon Figueira
Systems AdministratorFrom: Matt Zagrabelny [mailto:mzagrabe@d.umn.edu]
Sent: 15 August 2016 15:53
To: Simon Figueira SFigueira@geestline.com
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Notification from one queue

Just apply the scrip to the queue.
What version of RT are you using?
-m

4

Hi Simon,

Drill down to the queues, then create your scrip there.

Admin → Queues → Select

Scrips → Create

Your heading should look something like:
Create a scrip and add to queue BLAH

my URL looks like:

https://rt.d.umn.edu/Admin/Scrips/Create.html?Queue=12

This will restrict the scrip to that queue.

-mOn Mon, Aug 15, 2016 at 10:02 AM, Simon Figueira SFigueira@geestline.com wrote:

4.2.11

The global scrip shows

Enabling it would make it global and not just one queue.

Simon Figueira
Systems Administrator

From: Matt Zagrabelny [mailto:mzagrabe@d.umn.edu]
Sent: 15 August 2016 15:53
To: Simon Figueira SFigueira@geestline.com
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Notification from one queue

Just apply the scrip to the queue.

What version of RT are you using?

-m

On Mon, Aug 15, 2016 at 9:32 AM, Simon Figueira SFigueira@geestline.com wrote:

I want to set up a notification when a custom field is changed in just one
queue. I see you can do it globally in scrips. I also see you need to
create a template at the queue level to do this but I am not sure what
script I would need to use.

Thanks

Simon Figueira
Systems Administrator

This e-mail and any files transmitted with it are confidential and
intended solely for the use of the individual to whom it is addressed. It
is Geest Line policy that the Company only enter into obligations,
warranties and representations which are signed in hard copy form by an
authorised individual. This email message has been swept for the presence
of computer viruses but Internet communications are not guaranteed to be
secure or virus-free. Email to and from Geest Line is monitored for
operational and business reasons. Geest Line Limited - Registered in
England No. 266840 Registered Office: Eagle Point, Little Park Farm Road,
Fareham, Hants PO15 5TD. Business is transacted under BIFA STC 2005A, copy
of terms available here: http://www.bifa.org/_
Attachments/Resources/1105_S4.pdf

RT 4.4 and RTIR Training Sessions https://bestpractical.com/training

  • Los Angeles - September, 2016

5

That is the issue. Not sure what the script should be. All I want is if there is a transaction change the queue admin is mailed.

Simon Figueira
Systems AdministratorFrom: Matt Zagrabelny [mailto:mzagrabe@d.umn.edu]
Sent: 15 August 2016 18:28
To: Simon Figueira SFigueira@geestline.com
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Notification from one queue

Hi Simon,
Drill down to the queues, then create your scrip there.
Admin → Queues → Select
Scrips → Create
Your heading should look something like:
Create a scrip and add to queue BLAH

my URL looks like:

Web Login Service - Stale Requesthttps://rt.d.umn.edu/Admin/Scrips/Create.html?Queue=12

This will restrict the scrip to that queue.

-m

6

That is the issue. Not sure what the script should be. All I want is if
there is a transaction change the queue admin is mailed.

Action: Notify AdminCcs

-m