Not to include original message when reply

How can I prevent RT to not include the original message on the message body
of a reply. For example, a user opens a ticket, then another user replies to
the ticket. When click Reply on the RT interface the original message is
included. How can I have RT to automatically not include the original
message?

Thanks

How can I prevent RT to not include the original message on the message body
of a reply. For example, a user opens a ticket, then another user replies to
the ticket. When click Reply on the RT interface the original message is
included. How can I have RT to automatically not include the original
message?

Use the “Reply” link at the top of the ticket rather than the one in
a piece of correspondence.

Atro Tossavainen (Mr.) / The Institute of Biotechnology at
Systems Analyst, Techno-Amish & / the University of Helsinki, Finland,
+358-9-19158939 UNIX Dinosaur / employs me, but my opinions are my own.
< URL : http : / / www . helsinki . fi / %7E atossava / > NO FILE ATTACHMENTS