Not sending notifications to users that already re ceived them

We do it the opposite as you.

Let RT figure out who to mail to. You can have it automatically add CC
people to the Ticket.

So instead of replying to the long list, just reply to the RT address.

Brett Barnhart BrettB@hkusa.com writes:

We do it the opposite as you.

Let RT figure out who to mail to. You can have it automatically add
CC people to the Ticket.

We already do this. :wink:

So instead of replying to the long list, just reply to the RT address.

Sure, but then you need to train the customers to do the same, right?
Otherwise everyone on the Cc list still gets two copies of each
correspondence from the requestor.

(There are also other reasons why I’d rather not do it that way,
having to do with the way we log all incoming support mail.)

–bert