Not sending AdminCC mail to owner?

RT Users
1

I modified the default Script to send AdminCC mail to AdminCCs and the
Owner of the ticket.

I observed today that it sends to everyone but the owner. So our
adminccs are

John
Jo
Owen
Archive

If nobody is the owner, we all receive the e-mail. But if I am the
owner, the recipients of the mail are everyone but me. I’ve confirmed
this by both viewing the mail server logs and by checking the "Show"
next to the sent mail notification.

Obviously this is some misfire of the duplication suppression…

Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness

2

Just for clarity, I am also an admincc watcher of the queue.

Anyone have any idea why admincc would be suppressed?On Apr 24, 2009, at 12:33 PM, Jo Rhett wrote:

I modified the default Script to send AdminCC mail to AdminCCs and the
Owner of the ticket.

I observed today that it sends to everyone but the owner. So our
adminccs are

John
Jo
Owen
Archive

If nobody is the owner, we all receive the e-mail. But if I am the
owner, the recipients of the mail are everyone but me. I’ve confirmed
this by both viewing the mail server logs and by checking the “Show”
next to the sent mail notification.

Obviously this is some misfire of the duplication suppression…

–
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness

3

$NotifyActor is set to 0, perhaps as a cause?

Jo Rhett wrote:

Just for clarity, I am also an admincc watcher of the queue.

Anyone have any idea why admincc would be suppressed?

I modified the default Script to send AdminCC mail to AdminCCs and the
Owner of the ticket.

I observed today that it sends to everyone but the owner. So our
adminccs are

John
Jo
Owen
Archive

If nobody is the owner, we all receive the e-mail. But if I am the
owner, the recipients of the mail are everyone but me. I’ve confirmed
this by both viewing the mail server logs and by checking the “Show”
next to the sent mail notification.

Obviously this is some misfire of the duplication suppression…

–
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

–
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati