Not record outgoing e-mail in 3.1.8?

RT Users
1

RT 3.1.8 records correspondence a number of times: once when new
correspondence comes in, again when it’s sent out to admin CCs, and again
when it’s sent out to requestors. I can’t figure out how to get it to
record only once (at incoming, presumably). Anyone able to help?

Thanks,

Ian

2

RT 3.1.8 was a development snapshot. You certianly shouldn’t be running
it in production. Later versions of 3.1 clean up the display of outgoing
email messages.On Thu, May 06, 2004 at 06:53:21AM -0400, Ian Marlier wrote:

RT 3.1.8 records correspondence a number of times: once when new
correspondence comes in, again when it’s sent out to admin CCs, and again
when it’s sent out to requestors. I can’t figure out how to get it to
record only once (at incoming, presumably). Anyone able to help?

Thanks,

Ian

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