Not getting queue name in replies

Help…
I don’t know how , but i broke it…

I send a new request via email to a Queue nam@RT…
Ticket is received O.k. in RT…

I get my autoreply message and the FROM: has the proper Queue name… ( good )

I reply to the the autoreply message ( good)

I use the RT gui and reply to this new ticket ticket…

mail goes out…
BUT the from: field has my username ( not the queue name )
the Reply-To field has the queue name…

The email I get as the user has " username@RT…" in the FROM:
subject line makes correct reference to the ticket…

Replying to ticket does not work …
quickly troubleshooting
3.6.5 mysql

What did I do to muck it …
advice asap

Found it …
my bad…( more learning )

In /opt/rt3/RT_Config.pm
had this line set incorrectly…

Set($UseFriendlyFromLine , 0);

Make sure you edit it in RT_SiteConfig.pm and not RT_Config.pmOn Thu, Feb 14, 2008 at 4:22 PM, Roy Sowa Roy.Sowa@rcmp-grc.gc.ca wrote:

Found it …
my bad…( more learning )

In /opt/rt3/RT_Config.pm
had this line set incorrectly…

Set($UseFriendlyFromLine , 0);


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    • Sharlon (c).