Not getting email upon resolve


#1

If I turn off the option that sends email notifications on each
transaction (I wanted to do this because its a bit too noisy), there is no
mail sent to the user upon resolving the ticket. This can be simulated
by sending them a reply before resolving it, but wouldn’t it be nice if
you could click resolve and it would send them a generic “Your ticket
#6969 has been resolved…”, or even have the option to type in a resolve
message that will get sent to them, such as “reset your password.” etc.

Im using Request Tracker 1.07 and the option I refer to is below

Requestors (requestors will always be sent copies of all correspondence.)
[ ] Send email notifications of each transaction (except comment)
[x] Send an autoreply on request creation

How about having a:
[x] Send an autoreply on request resolution


#2

I think you’ll be happy with the new Scrips system that will be in RT 2.0.
(currently in beta). It does this and a lot more. :slight_smile:

    -jOn Sat, Mar 31, 2001 at 01:25:41AM -0500, cjones@qwestip.net wrote:

If I turn off the option that sends email notifications on each
transaction (I wanted to do this because its a bit too noisy), there is no
mail sent to the user upon resolving the ticket. This can be simulated
by sending them a reply before resolving it, but wouldn’t it be nice if
you could click resolve and it would send them a generic “Your ticket
#6969 has been resolved…”, or even have the option to type in a resolve
message that will get sent to them, such as “reset your password.” etc.

Im using Request Tracker 1.07 and the option I refer to is below


Requestors (requestors will always be sent copies of all correspondence.)
[ ] Send email notifications of each transaction (except comment)
[x] Send an autoreply on request creation


How about having a:
[x] Send an autoreply on request resolution


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#3

by sending them a reply before resolving it, but wouldn’t it be nice if
you could click resolve and it would send them a generic “Your ticket
#6969 has been resolved…”, or even have the option to type in a resolve
message that will get sent to them, such as “reset your password.” etc.

Select “Reply”, type in your message and set status to resolved while
replying. Thats how we do it.


#4

Ahhhh good idea! :-)On Sat, 31 Mar 2001 bill@daze.net wrote:

by sending them a reply before resolving it, but wouldn’t it be nice if
you could click resolve and it would send them a generic “Your ticket
#6969 has been resolved…”, or even have the option to type in a resolve
message that will get sent to them, such as “reset your password.” etc.

Select “Reply”, type in your message and set status to resolved while
replying. Thats how we do it.