Not changing LastUpdated with RT::Client::REST

RT Users
1

All,

Anyone know of a way to have edit’s done with RT::Client::REST to not refresh LastUpdated? I would like the updated to be listed in History but not have it toggle the tickets LastUpdated time stamp.

The tool I have written runs via cron and changes ticket priorities and sends reports via email based on certain ticket values. If it is easily doable I would like it to not update LastUpdated.

Regards,

Jason Maderios

2

Hi.

You can not prevent this updates via rest. Have you looked at LinearEscalate
action?

Regards, Ruslan. From phone.

написал:

All,

Anyone know of a way to have edit’s done with RT::Client::REST to not
refresh LastUpdated? I would like the updated to be listed in History but
not have it toggle the tickets LastUpdated time stamp.

The tool I have written runs via cron and changes ticket priorities and
sends reports via email based on certain ticket values. If it is easily
doable I would like it to not update LastUpdated.