Non-web-interface for admin?

RT Users
1

Hi,

I am looking for a support ticketing system whereby I can reply to
ticket from a NON-web interface. I use Linux with Gnome desktop, but I
/might/ be able to make do with a Windows app if no Linux version exists.

Can RT do this?

Thanks.

2

I am looking for a support ticketing system whereby I can reply to
ticket from a NON-web interface. I use Linux with Gnome desktop, but I
/might/ be able to make do with a Windows app if no Linux version exists.

Can RT do this?

You can answer to RT and update your ticket by mail or by the webapp, as you
prefer.

3

Hi,

I am looking for a support ticketing system whereby I can reply to
ticket from a NON-web interface. I use Linux with Gnome desktop, but I
/might/ be able to make do with a Windows app if no Linux version exists.

Can RT do this?

There’s the command line tool. You can build up on that. And of course there
is the mail gate.

					 Jan 'Bulb' Hudec <bulb@ucw.cz>

signature.asc (189 Bytes)

4

Will mail be threaded per ticket/user in a threaded mail client?

Joel.

Laurent GAUTROT wrote:

5

Will mail be threaded per ticket/user in a threaded mail client?

If you send automated replies through RT, your mail client should display the
thread (same subject). Don’t know about the mail ID.

6

Will mail be threaded per ticket/user in a threaded mail client?

If you send automated replies through RT, your mail client should display the
thread (same subject). Don’t know about the mail ID.

Yes. We put a bunch of effort into this for 3.4.4 and 3.4.5.