Non-users creating tickets via Web with RT-1.3.70

RT Users
1

I have been able to setup RT 1.3.7. I have granted the correct rights to
allow anyone create tickets via e-mail. I was wondering if there is a link
within RT that anonymous users can go to create tickets without being
prompted for a username.

I came across similar requests in the in the archives but I didn’t see a
solution. I am not really a programmer, so it would be a great struggle
(understatement) to put something together. Any help or pointers is greatly
appreciated. Thanks a lot.

Eric Mandel
WorldNow

Enabling media companies to build powerful new businesses on the Internet.

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2

I have been able to setup RT 1.3.7. I have granted the correct rights to
allow anyone create tickets via e-mail. I was wondering if there is a link
within RT that anonymous users can go to create tickets without being
prompted for a username.

I came across similar requests in the in the archives but I didn’t see a
solution. I am not really a programmer, so it would be a great struggle
(understatement) to put something together. Any help or pointers is greatly
appreciated. Thanks a lot.

I haven’t tried RT2 so I don’t know about links it may or may not have,
but, the simplest way to do that is just create a form and a CGI that
emails a ticket request. You said you aren’t a programmer, so attached is
a little php script to do just that. You should be able to pick it appart
and adjust to your liking.

I ripped out some site specific information and haven’t tested it after
that, so there may be a little bug or two in it.

Dale Bewley - Bewley Internet Solutions Inc. http://bewley.net/

problem.php (2.94 KB)