Non transitioning status/AutoOpen

Hello all,

Has anyone had success with NonTransitioningStatuses? (RT 3.8.1)

I’ve tried the implementation at
http://wiki.bestpractical.com/view/NonTransitioningStatus

and have now simplified it to

diff /local/lib/RT/Action/AutoOpen.pm lib/RT/Action/AutoOpen.pm

my $status = $self->TicketObj->Status;
return undef if $status eq ‘open’;
return undef if $status eq ‘new’ && $self->TransactionObj->IsInbound;

76,79d75
< return undef if $status eq ‘confirmed’;
< return undef if $status eq ‘sold’;
< return undef if $status eq ‘pending’;
< return undef if $status eq ‘happening’;

which couldn’t be simpler, but my “confirmed” etc. tickets still revert
to open on correspondence.

Might I have missed something>? I’ve checked scrips for that queue, but
none seem to apply.

thanks in advance

Woody.

Richard Wood (Woody)
Managing Director
Wild Thing Safaris Ltd.
PO BOX 34514 DSM
Office: +255 (0) 222 617 166
Mobile: +255 (0) 773 503 502

http://www.wildthingsafaris.com
http://www.wildthingsafaris.com/pub/woody.html

Hi,

I found my crux,

I’d used Reenen Kroukamp global scrip from

http://wiki.bestpractical.com/view/SetTicketPropertiesViaMail

which also included setting status to open, which I han blindly pasted in.

Thanks for the rest of the scrip though Reenen!

oops

w.

Woody - Wild Things wrote:

Hello all,

Has anyone had success with NonTransitioningStatuses? (RT 3.8.1)

I’ve tried the implementation at
http://wiki.bestpractical.com/view/NonTransitioningStatus

and have now simplified it to

diff /local/lib/RT/Action/AutoOpen.pm lib/RT/Action/AutoOpen.pm

my $status = $self->TicketObj->Status;
return undef if $status eq ‘open’;
return undef if $status eq ‘new’ && $self->TransactionObj->IsInbound;

76,79d75
< return undef if $status eq ‘confirmed’;
< return undef if $status eq ‘sold’;
< return undef if $status eq ‘pending’;
< return undef if $status eq ‘happening’;

which couldn’t be simpler, but my “confirmed” etc. tickets still revert
to open on correspondence.

Might I have missed something>? I’ve checked scrips for that queue, but
none seem to apply.

thanks in advance

Woody.

Richard Wood (Woody)
Managing Director
Wild Thing Safaris Ltd.
PO BOX 34514 DSM
Office: +255 (0) 222 617 166
Mobile: +255 (0) 773 503 502

http://www.wildthingsafaris.com
http://www.wildthingsafaris.com/pub/woody.html