Non-Privileged User can create requestors for other users

Good Evening,

I was experimenting with RT (4.0.5) last night and found that it was
possible for a non-privileged user to create tickets via the web
interface for another user regardless of if they exist or not.

Once the ticket is created the user gets a “no permissions to view this
ticket” message so some security is going on.

Would someone be so kind as to answer a few questions about this:

  1. Is what I’ve said correct and if so is it possible to stop it without
    custom coding? I’d like to restrict users to only creating tickets for
    themselves, not anyone else.

No problem if I do have to code something but wanted if there was an
easier solution.

  1. How can I stop random new users being created when they are added as
    requestors ? I’d prefer if only users I manually create are able to
    create tickets.

There were a few older threads (from 2003 -
Carbon60: Cloud Consulting - Services and Solutions) that referred to
external Auth or removing the create ticket right from both Unprivileged
and Everyone but this is already setup by default from what I can tell.

If this can’t be done I guess an OnCreate scrip that would auto-close
the ticket with some kind of message template informing the request why
would do the trick.

Thanks in advance

Lee

Good Evening,

I was experimenting with RT (4.0.5) last night and found that it was
possible for a non-privileged user to create tickets via the web interface
for another user regardless of if they exist or not.

Once the ticket is created the user gets a “no permissions to view this
ticket” message so some security is going on.

Would someone be so kind as to answer a few questions about this:

  1. Is what I’ve said correct and if so is it possible to stop it without
    custom coding? I’d like to restrict users to only creating tickets for
    themselves, not anyone else.

No problem if I do have to code something but wanted if there was an easier
solution.

  1. How can I stop random new users being created when they are added as
    requestors ? I’d prefer if only users I manually create are able to create
    tickets.

There were a few older threads (from 2003 -
Carbon60: Cloud Consulting - Services and Solutions) that referred to
external Auth or removing the create ticket right from both Unprivileged and
Everyone but this is already setup by default from what I can tell.

If this can’t be done I guess an OnCreate scrip that would auto-close the
ticket with some kind of message template informing the request why would do
the trick.

Thanks in advance

You can achieve this slight modification to MandatoryRequestor extension[1].

[1] RT::Extension::MandatoryRequestor - Enforce users to fill the requestor when creating a ticket - metacpan.org

Lee

Best regards, Ruslan.